Faq

LOCATION

Where are you located?

We do NOT have a retail storefront but we do operate from our commercial kitchen in South Milwaukee. We are there ONLY BY APPOINTMENT. Please make sure to call us and schedule an appointment before you come in. Our address is

4550 S Brust Ave
Milwaukee,WI
53235


The facility I am renting for my reception/party requires that the cake come from a licensed baker.
Are you a licensed baker?


Yes, we are licensed by the State of Wisconsin – Health Department and we are fully insured.


PRICES

How much do you charge for novelty and sculpted cakes?

The base price for our custom cakes starts at $4.00 per serving with final price being dependent on total number of people served and the intricacy of the design.

For custom 2D and 3D please call us or send us an e-mail at info@myfantasycake.com for a price on your special creation. Minimum cake price is $150.

How much do you charge for wedding cakes?

Our wedding cake prices start at $4.00 per serving. Depending on detail work and design price can go up.


TASTING AND CONSULTATION

Do you offer tasting?

We offer cake tasting for events with a guest count of 100 people and over. You can choose up to three cake and filling flavors from our flavor list. Because we bake all of our cakes to order, we will need at least two days notice for all tasting appointments. We charge $15 for our cake tasting for 2 guests, which is credited towards your cake purchase; each additional guest is $5. Payment is due when you schedule your appointment and is non-refundable. 

If I don't want tasting can I meet with you for consultation?

Yes, just call us and we will set up a consultation.


OUR FANTASY CAKES

Your cakes are so beautiful, do they taste good?

Our cakes are always fresh because we bake them 2 days prior the event. We do not freeze our cakes! We only use fresh ingredients. See what our Fantasy Friends are saying!

What cake flavors & fillings do you have?

There are all kinds of flavors you can choose from! If there is a flavor or filling you really like and is not listed, please let us know and we will do our best to accommodate your request. We are updating our list frequently and will be happy to include your favorite flavors as well!

What is considered a serving size?

We use Wilton serving chart. That means that serving size is 2x2x4” or 1x2x4 for wedding cakes. If you want your serving to be larger, than by all means, please order more cake (i.e. more servings).

Do you make dummy (fake) cakes or tiers?

While we prefer to make edible cakes, we are able to create dummy cakes. As most of the cost associated with our cakes is the decorative work, the cost of dummy cake is not significantly less than that of an edible cake.


ORDERING

How can I order a cake?

We take orders either by phone or e-mail.

When should I reserve my cake?

When it comes to personal occasion or special event cake, we prefer to have 3 week notice for an order. There is some flexibility depending on the current week’s workload, so feel free to call us even if you have last minute order. For wedding cakes, it is suggested to be on our books two months before your event.

Do you require a deposit when ordering a cake?

Yes, 50% non-refundable deposit is required to reserve your date and for wedding cakes we require $100 non-refundable deposit. The remaining balance is due 14 days before the event.

What methods of payment do you accept?

At this point we only accept cash and checks.

How can I pick up my cake?

You can pick up your cake at our commercial kitchen in South Milwaukee.

Do you deliver cakes?

We do offer a FREE delivery within 10 miles from South Milwaukee. Delivery is figured at $0.60 per mile outside of the 10 mile radius both ways.

What is your refund/cancellation policy?

A deposit of 50% is due at time of order placement. Balance is due in full 14 days before the event.

All requests for cancellation must be in writing.

If a cancellation is made less than 4 weeks prior, the balance is due in full.

If a cancellation is made more than 4 weeks prior, everything except the deposit will be refunded.